You have questions?  We have Answers!

Do you supervise on holidays, evenings and weekends?
Absolutely! We work with your schedule to ensure you have an enjoyable experience with your child.

What if I don’t have transportation?
Unlike other providers, our supervisors come to you and will supervise at a location that works best for you and your child.

What are your hours of operation?
Our business hours are Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Fridays from 8:30 a.m. to 2:00 p.m.
However, our supervisors are available any time that works best with your schedule.

What are your supervisors’ qualifications?
Freshstart Academy is a member of the Supervised Visitation Network (“SVN”), an international organization specifically created for facilitating opportunities for children to have safe and conflict-free access to both parents through a continuum of child access. Our supervisors have all been trained in accordance with SVN’s requirements and guidelines. Our supervisors are effective, caring and specifically trained to ensure a memorable experience with your child. Our supervisors are not licensed counselors, social workers or therapeutic doctors. Our goal is to provide safe and appropriate supervision of your child in accordance with SVN guidelines and any court orders that may be in place.

What makes you different from other providers in Arizona?
In most cases, other providers require that you come to them – whether it is for an exchange or for an entire parenting time session. We come to you at times and places that work for both parents and the child. Other providers often do not provide supervision during evenings, weekends and holidays. We saw a need in this community to have supervisors available at times when parents are not primarily working. We belong to an international organization that provides ongoing training and information for our supervisors. We provide non-emotional, factual reports to both parents after each supervised parenting time session. Our supervisors care that all parties know their child is in a safe, conflict-free environment.

Do your supervisors travel out of the Phoenix metropolitan area?
Absolutely! We have trained supervisors is various cities throughout the Phoenix metropolitan area as well as trained supervisors who will travel to other areas of the State.

Do you work with the Courts and/or attorneys?
Yes. It is not unusual for an attorney to contact us regarding current court orders or to inquire about our services on behalf of their Client. All of our supervisors have received training in writing reports that go to the parents after each supervised parenting time session. We are well aware that the Court may have issued specific orders and our supervisors are mindful to obey all current court orders. Our role is not to testify in Court or to determine who should have more access to the child. Our role is simply to facilitate the opportunity for children to have safe and conflict-free access to both parents.

Are you affordable?
Absolutely! Please call today for specific pricing as it is determined based upon the services needed and the amount of time involved.

Where does my parenting time take place?
Parenting time takes place anywhere that the parents and Freshstart Academy believe is appropriate. We offer supervised parenting time in public places as well as the security of your own home. We understand that oftentimes the goal is to eventually move toward unsupervised parenting time. What better place for a child to become familiar with their parent over time than in the supervised parent’s home? Our goal is for both parents to feel good about where their child is and how their child is being cared for.

How do I get started?
Simply pick up the telephone and call (480) 361-5601 to speak with our Director Heather Halvorsen. She will provide you with all the details you need to know about how to get started.